Treat people as if they were what they ought to be and
you help them become what they are capable of being.
Johann Wolfgang von Goethe
What can you help someone learn from your experience?
The next time someone comes to you asking for help,
guide them to be better next time.
For so long as the director of my practice and the employer of my staff, people came to me with problems and I solved them. An upset patient. The phone system went down. A scope broke. We are out of toner.
As a doctor, I was trained and used to providing immediate solutions to people’s problems. It was my business and priority to give an answer or direct someone in my office to respond so I could move on to my next task.
It took an entrepreneur friend of mine to get me out of my medical mindset of instantly fixing every problem thrown at me and to consider teaching and empowering those with a problem to solve it themselves. Now I try to remember to first ask,
“What do you think?”
so that I don’t live in Groundhog Day with the same problems coming back to me over and over again and instead, to influence those with problems to solve them on their own or the next time.
In the end, those 4 words taught me and others to change.